Assistant Manager Job Description
An assistant manager is someone who assists the primary manager with their day to day responsibilities.
They are responsible for ensuring that the manager’s duties are carried out as effectively as possible, while also taking care of other tasks that are not related to the manager’s main responsibilities.
There are several other key characteristics required to be successful in this role which are listed below in the assistant manager job description.
Assistant Manager Job Description
Writing a captivating job description is a key part of helping employers bring on the best talent available - helping you stick out from the rest of the employers looking to hire the same candidates.
When written well, a job description gives the candidates a clearer picture of what the position entails.
Learn more about the key requirements, duties, responsibilities, and skills that should be included within an Assistant Manager job description.
Job Description Summary
Capture the reader's attention with a short but captivating overview including details that will distinguish your job and company from the others.
Common Key Responsibilities and Duties
Highlight and outline the core responsibilities related to the position. This will give the applicants a better understanding of the work they should expect and prevent uninterested/unqualified candidates from applying (to a certain point).
Schedule and coordinate meetings.
Conduct employee performance reviews.
Develop good customer relationships.
Participate in recruitment and dismissal processes.
Smooth out problems within the workplace.
Address employee and customer concerns.
Develop strategies for better workplace efficiency and goal achievement.
Email and phone correspondence.
Liaise between managers, customers and employees.
Provide direction to staff.
Monitor spending patterns and budget.
Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
Common Qualifications and Skills
Identify a list of the “must” and “nice to” haves for the open position - this could include both hard and soft skills.
Excellent verbal communication, and the ability to convey important information clearly and effectively
Strong leadership and initiative
Excellent delegator and mediator
People person, able to provide excellent customer service
Quick decision-making and problem-solving abilities
Excellent time management
Responsible, goal oriented and organized
Strong attention to detail and able to multitask
Confident, proactive and willing to take on workplace challenges
Great listening skills and able to take direction from individuals in higher-level positions
Likable by most and able to motivate others
Responsibilities and Skills by Indeed
Frequently Asked Questions (FAQ)
How much do assistant manager’s make?
An Assistant Manager makes on average $40,000 per year. This number depends heavily on the level of experience, certifications/education and your geographical location.
What is in a job description?
A job description typically contains the following pieces: job title, job purpose, job duties and responsibilities, required skills/qualifications, preferred skills/qualifications and education.
They will often contain a short overview of the company or team you would be joining in the role as well.
Why is job description important?
Job descriptions help identify particular skills, qualifications and experiences that are necessary for a candidate to possess in a particular role.
This gives the person hiring (whether that be HR, a hiring manager, or recruiter) a clear view on what to look out for in applicants and the job seeker an understanding of whether they are qualified for the position or not.
How do you write a good job description?
There are a number of ways you can go about writing a good job description - but the most straight forward approach is to take it step by step.
Add a basic job title (don’t get cute here)
Start with a short but exciting summary of the role
Focus on the key responsibilities needed to fulfill the job
Require only the most important skills (asking for too much will deter candidates)
Add education requirements if it’s necessary
Write a short overview of your company and the culture
Job Description Template (Source: SHRM)
Below is a job description template - the role of a Customer Service Supervisor is used as the example copy to better paint a picture of how your job description should look. Source = SHRM who also has a number of other job description template on their website here.
Example: The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Recruits, interviews, hires, and trains new staff.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.
Performs other related duties as assigned.
List the essential job duties that are specific to the position.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
High school diploma or equivalent.
At least two years related experience required.
Current human resources and/or compensation credentials or certification preferred.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Category: Assistant Manager Job Description
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